Job Description

Are you a bilingual Account Manager looking to join a top tier loyalty concepts company, working with the world's leading grocery retailers? If so, we have the role for you!

Our client is a global loyalty marketing agency and they are currently building the Canadian team, to be based out of their Toronto office. The agency has a culture of genuine, enthusiastic and proactive individuals who are connected to one another on a national and international level through four key corporate values - Authentic, Reliable, Challenging, and Passionate.

We are looking for a Bilingual Key Account Manager to be based out of the Toronto office, servicing the Quebec market. In this role, you will be responsible for the retention and growth of a key existing retail client base, driving quality business, and the implementation and management of specific loyalty programs to deliver on executional excellence. 

The ideal candidate will bring an entrepreneurial mind-set, with a passion to deliver on results and we are committed to investing in our people and their careers.  If you are looking to join a high caliber team with opportunities to broaden your experience in an environment that has international exposure, then we want to talk to you.


Building and growing customer relationships to drive quality business:

  • Support the development of growth strategies and new program proposals for the key retail client within the Quebec region
  • Support in the sell-through of new programs for the key retail client within the Quebec region
  • Support in the sales process for prospects/new clients
  • Daily interaction and strengthen communication lines to develop relationships with key external stakeholders
  • Lead during strategic client reviews/presentations
  • Develop and support the sell-through of value-added solutions to drive growth and ensure program success
  • Leading on the internal approval process for new sales opportunities

Implementation of client specific programs:

  • Co-/development of client projections 
  • Co-/creation of client contracts & negotiations
  • Concept development of key communication for all program POS and promotional materials as part of the client marketing plan
  • Development of client operational and supply chain procedures and tools
  • Leading program training meetings

Management of client specific programs:

  • Monitoring client re-projections
  • RE-forecasting and program supply chain management with external stake holders
  • Risk management & problem solving
  • Sales analysis of customer data
  • Weekly / bi-weekly reporting and program reviews with external stake holders
  • Managing program budget & flow of A/R
  • Program evaluation and clean-up
  • Market research with 3rd party agencies
  • Vendor events


  • Bilingual and professional proficiency in English and French
  • University degree in Business Administration or Marketing
  • More than 3 years’ experience in a sales/account management role (in an international/retail environment is preferable)
  • Experience and understanding in brand, loyalty marketing, CRM, and data-driven marketing solutions
  • Proficient in the use of office software (MS Office)
  • Confident presenter and communicator
  • Excellent interpersonal skills and enjoys client-facing
  • Strong follow-up skills, diligent
  • Excellent analytical skills with good attention to detail
  • Strong time-management skills with ability to multi task
  • Solution-oriented, pro-active, think outside-the-box mentality
  • A team player but works well independently
  • Works well under pressure
  • Frequent travel required
Job Title:
Bilingual Key Account Manager
Toronto, Ontario
Job ID:
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