Job Description

Vendor Relationship Specialist

This is a great opportunity for a strong relationship manager to be the face of the organization among a set network of individual contractors performing on call automotive and roadside services for a paid client base.

In this role, you will be working on things like:

  • Business to business relationship management by building a robust stakeholder relationship with the contractor network
  • Create and roll out all client facing standard operating procedures/job aids
  • Work with management to implement changes to standard operating procedures and policies in support of improving operating efficiency levels, strengthening control measures and improving the overall customer experience
  • Identify issues and develop action plans for solutions with contractor network
  • Provide coaching and development to contract network to optimize member service and safety
  • Contract management; manage and maintain contractor agreements
  • Inspect and ensure all drivers maintain standards of performance as specified
  • Complaint management and resolution; investigate member complaints and settle overcharge issues from drivers
  • Gathers data and prepares data for business analysis, reporting and trend analysis for forecasting decisions
  • Offer solutions, where possible, on how to interpret the data and make overall operational improvements
  • Assist and handle conflicts between dispatchers and contractors during live calls
  • Able to dispatch and clear calls using dispatch technology when required

Job Requirements

  • Post-secondary education
  • Advanced knowledge of industry best practices in relationship management
  • Strong technical/functional understanding of vendor management methodology and tools
  • Demonstrated knowledge of the automotive and towing industry
  • Solid leadership skills
  • Demonstrated business to business relationship management experience
  • Excellent communication skills both verbal and written, able to adapt to the needs of a variety of audiences and communicate effectively with all levels of the organization
  • Drivers License and own automobile is required (paid kilometres for travel)
  • Occasional overnight travel
Job Title:
Vendor Relationship Specialist
Thornhill, Ontario
Job ID:
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