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Our boutique law firm client is looking to add an experienced IT Operations Analyst to their team. This replacement role offers a targeted salary range of $75,000–$95,000.
What You'll Do
What You'll Do
- Provide on-site/remote support for LAN/WAN, servers, networking, cloud computing infrastructure including the configuration, installation, hardware and software support
- Provide support and guidance to Service Desk/fellow team members to troubleshoot, accurately diagnose and resolve application/infrastructure/network problems including root cause analysis
- Create, manage, and deactivate user accounts, as well as define appropriate permissions and privileges
- Support and administration of Azure Cloud foundations and services
- Identify, document, escalate and manage vulnerability resolutions
- Implement solutions based on best practices and compliance with cybersecurity and industry guidelines
- Strong technical lead to troubleshoot Hybrid Cloud/On-Prem infrastructure to resolve operational issues and restore/optimize services
- Proactively engage with vendor professional services to monitor, identify, troubleshoot escalate and resolve core infrastructure components
- Assist with project plan development, requirements gathering, research, solution evaluation and recommendation
- Support IT project lifecycle, ensure project deliverables are completed accurately and on time
- Assist with cybersecurity risk assessments on emerging threats, vulnerabilities and developing remediation action plans
- Implement/maintain infrastructure management best practices aligned to cybersecurity policies and governance
- Identify, document, escalate cybersecurity events/incidents in strict adherence to published policies
- Ensure optimal performance of the Company's physical data, network and communications infrastructure by proactively monitoring performance indicators and troubleshooting connectivity problems
- Escalate issues, problems, risks, and constraints to appropriate parties for clarification and resolution
- Analyze patterns and trends in problems encountered to identify and address common user issues
- Develop and maintain technical documentation, deployment/operational support procedures
- Provide support for IT operations during scheduled maintenance windows, including activities conducted outside standard business hours, to ensure continuity and minimize impact to the organization
- Interface directly with end users and key stakeholders as required
- Participate in after-hours on-call rotation with fellow team members
- Bachelor’s degree in computer science or equivalent combination of education, certification
- 5+ years of experience in cloud infrastructure administration, developing, coordinating, planning, delivering and deploying cybersecurity practices hybrid cloud/on-premises environment
- Recognized certificate in one of the following: Microsoft Azure Administration (AZ104), CCNP, CCNA, CompTIA Server+, CompTIA Cloud+, CompTIA Security+, ITIL
- Previous experience with Azure Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)
- Solid understanding of enterprise storage, compute and networking technologies
- Working knowledge of Azure Active Directory Connect synchronization software
- Experience implementing and supporting Microsoft technologies in a complex hybrid environment including Azure Active Directory, M365, MS MFA, SharePoint, Exchange Online, Intune, Teams.
- Experience supporting MS Windows Server 2025/2022/2019/2016/2012/2009
- Deploy, troubleshoot, and remediate Windows server OS both on premise and on Azure
- Experience supporting distributed hybrid infrastructure environment including MS Azure, Cisco Meraki, HP Aruba, and wireless APs
- Experience with supporting legal applications (iManage, Litera, ACL, DISCO, Kofax, WordLX, Soluno)
- Proven technical system management skills, experience with server and network management
- Proven experience with PowerShell scripting for automation and command line functions
- Strong knowledge of Information and Cybersecurity principles, best practices, and industry standards
- IT generalist, and enjoy having a variety of work and responsibilities
- Proven commitment to customer service, performance quality, and continuous improvement
- Strong conceptual, analytical, and problem-solving skills with good oral and written communications skills
- Work effectively as part of a team, independently and after hours as required
- Ability and sensitivity in providing respectful service to diverse populations
To support a fair and efficient hiring experience, we may use AI-assisted tools for administrative tasks like note-taking or scheduling. These tools never make hiring decisions, our team does. If you have any questions about how we use AI, we’re happy to discuss.
IQ PARTNERS is committed to operating an inclusive, barrier-free recruitment and selection process, and we encourage candidates of every race, gender, age, religion, identity, and experience to apply for this position. We’d be happy to provide accommodation for any candidate that requires assistance due to a disability or medical need. Please contact us at 416-599-4700 or by email at [email protected] to discuss specific accommodations.
Job Title:
IT Operations Analyst
Location:
Toronto, On
Type:
Permanent / Full Time
Job ID:
#523373
Apply For This Job
IT Operations Analyst
Location:
Toronto, On
Type:
Permanent / Full Time
Job ID:
#523373
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Apply For This Job
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