Commercial Partnerships and Growth Manager

About the Role   
We’re looking for a Commercial Partnerships and Growth Manager to build, manage, and grow long-term relationships with important sellers. This role sits at the intersection of sales, marketplace operations, and data-driven decision-making.
You will find and own a portfolio of high-impact entertainment seller accounts, act as a trusted advisor, and partner closely with internal teams to drive seller success, marketplace health, and sustained revenue growth.
This role is ideal for someone who thrives in high-accountability, metrics-driven environments, understands marketplaces, and is comfortable using data and AI-driven insights to guide
strategy and execution.
  
  
Key Responsibilities   
Seller Relationship Ownership   

• Build and maintain strong, long-term relationships with top sellers
• Serve as the primary point of contact for all seller-related account matters
• Develop trusted advisor relationships with seller stakeholders and decision-makers

  
Revenue Growth & Marketplace Expansion   

• Grow revenue and activity within existing top seller accounts
• Identify opportunities to improve seller performance, pricing strategies, and inventory utilization
• Proactively surface new business opportunities within your book of business
• Proactively identify seller platform/product opportunities and offerings for integrating to improve profitability, speed to market to a better user experience.

Cross-Functional Leadership   

• Translate seller needs into clear, actionable insights for internal teams (Product, Ops, Legal, Execs and Finance)
• Ensure seller issues are clearly communicated, prioritized, and resolved efficiently
• Advocate internally for seller success while balancing marketplace integrity

  
  
  
Performance Tracking & Reporting   

• Forecast and track key seller metrics (volume, revenue, growth trends)
• Prepare regular account performance updates and business reviews
• Develop data-informed business plans to achieve growth targets and quotas

  
  
  
Seller Experience & Retention   

• Handle escalations and complaints with professionalism and urgency
• Ensure sellers receive best-in-class support and post-sale engagement
• Maintain regular communication to anticipate needs and prevent issues before they arise
• Create a 90-day, Quarterly and Annual success plan for this role

  
AI, Process & CRM Ownership   
In addition to seller relationship and revenue responsibilities, this role is expected to actively
leverage AI and build scalable account operations:
  

• Use AI tools to analyze seller performance, pricing trends, inventory velocity, and demand signals
• Translate AI-driven insights into clear recommendations for sellers (pricing, inventory strategy, timing, optimization)
• Design, document, and continuously improve repeatable account management processes using SOPs, playbooks, and automation
• Configure, maintain, and optimize CRM systems (e.g., Salesforce, HubSpot, or similar) to ensure accurate tracking of seller activity, pipeline, forecasts, and communications
• Establish structured workflows for seller onboarding, engagement, escalation, renewals, and performance reviews
• Use AI responsibly to automate routine tasks (reporting, summaries, follow-ups) while applying judgment on exceptions and escalations
• Ensure CRM data integrity, consistency, and reporting accuracy across your book of business
• Partner with Operations, Product, and Data teams to evolve AI-assisted tooling and workflows that improve seller outcomes and marketplace health

  
What We’re Looking For   

• Proven experience as an Account Manager, Key Account Manager, or similar role
• Track record of building long-term, high-value client relationships
• Experience in sales-driven or performance-based environments
• Strong ability to communicate, present, and influence stakeholders at all levels
• Comfort using data, dashboards, and insights to guide decisions
• Ability to manage multiple high-priority accounts simultaneously with precision
• Excellent negotiation, listening, and presentation skills
• Strong written and verbal communication abilities
• Bachelor’s degree in Business, Sales, or a related field (or equivalent experience)
  • ○ Contract administration
  • ○ Professional services environments (law, accounting, consulting, finance, )